General Terms and Conditions
Dear Guests,
1) ACCORDING TO ACT NO. 634/1992 COLL. ON CONSUMER PROTECTION WE ARE OBLIGED TO INFORM OUR GUESTS OF THE FOLLOWING:
a. The accommodated guest shall have the right to file a motion for out-of-court settlement of the dispute with the designated entity in charge of out-of-court consumer dispute settlements, which is:
The Czech Trade Inspection Authority (CTIA)
Central Inspectorate - ADR Department
Štěpánská 15
120 00 Praha 2
E-mail:adr@coi.cz
Web: www.coi.cz
The Czech Trade Inspection Authority is a supervisory body monitoring consumer protection, acting in pursuance of Act No. 64/1986 Coll., The Czech Trade Inspection Authority Act as amended, and additional legal regulations. The Czech Trade Inspection Authority's website is www.coi.cz.
b. In conformity with the provision § 1837 item j) of the Act No. 89/2012 Coll., Civil Code, no right of withdrawal from the accommodation contract shall arise for the accommodated person as being a consumer as long as the accommodation facility provides the contractual performances within the designated deadlines.
2) BOOKING AND CANCELLATION CONDITIONS
a. Flexible reservation conditions:
Flexible reservations must be guaranteed by a valid credit card number. The holder of the credit card must be one of the arriving guests or otherwise, an authorization form must be obtained from the Reservation department (reservations@amarilis.com) and returned filled, dully signed, and with a photocopy of both sides of the card.
A card given for guarantee may be pre-authorized for an amount up to the total price of the reservation to ensure the validity of the card and sufficient funds to cover the reservation costs. Pre-authorization is not the final payment and will be released in the period specified by the card issuing bank. For further information about pre-authorization rules, please contact your card issuing bank.
Cancellations should be made directly to the property AT LEAST 72 HOURS before the expected arrival time (expected arrival time is understood as 14:00 (2 p.m.) local time (Prague) on the day of arrival. If the guest fails to cancel the reservation before the free cancellation deadline or in the case of no-show (guest would not cancel the reservation and would not arrive until midnight at hotel premises and would not inform the hotel about late arrival), the hotel is entitled to charge the full amount as the cancellation penalty.
Please note that you will find the property's contact details (link to location and contact page) also on the confirmation email that you will receive after completing your booking.
b. Non-refundable reservation conditions:
Reservations with NON-REFUNDABLE conditions require a deposit of 100% of the reservation amount that will be charged to the client’s credit card on the day of booking.
In the case of cancellation, modification, or in the case of no-show, the total amount is taken as a cancellation penalty and no part of the payment will be refunded under any circumstances. Reservation is final.
By confirming a booking with non-refundable conditions, the client acknowledges that there is no legal right to be reimbursed, neither in the case of a change of plans nor in the case of force majeure.
3) HOUSING RULES AND ACCOMMODATION CONDITIONS
Check-out time is 11:00 on the day of departure. Late check-out is possible only upon agreement with the hotel and a fee may apply.
The entire hotel is non-smoking. Smoking in the room will entitle the hotel to charge the guest a penalty of 250 EUR for extra cleaning.
The guest is responsible for all damages caused in the room during his/her stay and agrees to cover the costs for repairs, replacements, or extra cleaning. In case the guest finds any damage in the room at the time of the arrival, he/she is obliged to report it to the hotel reception immediately. Any later reports will not be taken into consideration.
Guest is responsible for paying all charges that occur during his/her stay unless otherwise stated in the reservation. By signing this form, the guest authorizes Hotel Amarilis to pre-authorize (block) the appropriate amount on his/her credit card to cover incidental charges that occur during the stay and are not settled by departure (minibar consumption, damage, etc.).
Hotel Amarilis Prague provides the guest with temporary accommodation in a hotel room; the room number is specified on the registration card. Total costs and conditions for accommodation have been agreed upon in the reservation documentation.
Between 10 p.m. (22:00) and 6 AM (6:00), there is a time of quiet hours. We kindly ask all guests to respect it. Behavior leading to disturbing other guests from night rest is strictly forbidden. That includes loud TV or music listening, loud discussion in the rooms, in the corridors or terrace, and other disturbing manners. In the case of serious violation of this rule, the hotel may penalize the guests with a financial fine of up to 300 EUR or, in necessary cases, call the police.
The hotel allows dogs to stay in some of the hotel rooms. Dogs are not allowed to enter breakfast restaurant during breakfast time. Dogs must not be left alone without supervision in the hotel room. The hotel reserves the right to refuse acceptance to accommodate a dog or exclude it from accommodation anytime, in case the dog may endanger or disturb other clients of the hotel. The fee is 22€ / dog/night.